In accordance with Article L221-5 of the Consumer Code, you have 14 days, upon receipt of your package, to return your items to us. Beyond this period returns will not be accepted.
We provide refunds on the returned product (s).
The returned product (s) must be in their original condition with their tag.

Important:

For hygiene reasons we do not take back lingerie and jewelry.

Sale or promotion items cannot be returned or exchanged.

Follow these steps to make a return:​

• Complete your return request:

Please complete the return form below.

(Once the form is completed, you can return the items to us, do not wait for a confirmation email)

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• Send your package

Please send your package with a tracking number to the following address: 

KITTY SHOP

37 Departmental Road 

14850 ESCOVILLE

Return costs are the responsibility of the customer.

We are not responsible for returns lost without a tracking number

• Refund :

Once the goods have been received, we will refund them within 15 days.